2OT Chillies values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website or make a purchase from us.
1. Information We Collect
We collect personal information that is reasonably necessary for our business operations. This may include:
· Personal details – name, email address, phone number, and delivery address.
· Payment details – payment card information (processed securely through our payment provider; we do not store your card details).
· Order information – details of the products you purchase and your transaction history.
· Website information – IP address, browser type, and information about how you use our website, collected via cookies and analytics tools.
2. How We Collect Your Information
We collect personal information directly from you when you:
· Visit our website and make a purchase.
· Subscribe to our newsletter or marketing emails.
· Contact us via email, web form, or social media.
We may also collect non-identifiable information automatically through cookies and analytics services to help improve our website experience.
3. How We Use Your Information
We use your information to:
· Process and deliver your orders.
· Communicate with you about your order, account, or enquiries.
· Send marketing updates, promotions, or product news (you can opt out at any time).
· Improve our website, products, and customer service.
· Comply with legal and regulatory requirements.
4. Disclosure of Your Information
We may share your information with trusted third parties who help us operate our business, such as:
· Payment processors (e.g., PayPal, Stripe).
· Delivery and courier services (e.g., Australia Post).
These third parties are only given the information necessary to perform their function and are required to handle your data securely.
We will not sell, rent, or trade your personal information to any other party.
5. Data Storage and Security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Data is stored securely using encrypted systems and password-protected environments.
However, please note that no method of online transmission or electronic storage is 100% secure.
6. Cookies and Analytics
Our website uses cookies to enhance your browsing experience and collect information about website traffic and interactions.
You can choose to disable cookies in your browser settings, but this may affect website functionality.
We may also use third-party analytics services (such as Google Analytics) to better understand visitor behaviour and improve our site.
7. Marketing Communications
If you subscribe to our mailing list, we may send you updates about new products, promotions, or events.
You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.
8. Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or out of date.
To do so, please contact us.
9. Complaints
If you believe we have breached your privacy, please contact us with the details of your complaint.
We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
11. Contact Us
For any questions, access requests, or complaints regarding your privacy, please contact