Welcome to 2OT Chillies (“we”, “our”, “us”). By using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. General
These Terms & Conditions apply to all sales made through our website and form part of the agreement between you (the customer) and 2OT Chillies.
We reserve the right to update or modify these terms at any time, and any changes will take effect immediately upon posting on our website.
2. Products
We take care to ensure all descriptions, images, and prices on our website are accurate. However, slight variations in colour, packaging, or presentation may occur.
All products are subject to availability. If an item you ordered is unavailable, we will contact you to arrange a refund or replacement.
3. Orders and Payments
Orders can be placed via our website using the online checkout.
We accept secure payments through trusted third-party payment processors such as PayPal, Stripe, or other supported methods.
You must ensure that all information provided (including shipping details) is accurate and complete.
We reserve the right to cancel any order if:
- Payment is not received or verified.
- Fraudulent or suspicious activity is detected; or
- The item is unavailable, or pricing was incorrect.
All prices are listed in Australian Dollars (AUD) and include GST where applicable.
4. Shipping and Delivery
We deliver Australia-wide using reliable carriers such as Australia Post or other courier services.
Shipping costs and estimated delivery times are displayed at checkout.
Once your order is dispatched, you’ll receive tracking information via email.
We are not responsible for delays caused by postal or courier services, incorrect addresses, or events beyond our control.
If your parcel is lost or damaged in transit, please contact us as soon as possible so we can assist with a resolution.
5. Returns and Refunds
Because our products are food items, we are unable to accept returns for change of mind.
However, we want you to be completely happy with your purchase — if a product arrives damaged, incorrect, or faulty, please contact us within 7 days of delivery with your order number and photos of the issue.
We may offer a replacement, credit, or refund depending on the situation.
Refunds will be processed to your original payment method once approved.
6. Allergies and Product Information
Our products may contain or come into contact with allergens such as chilli, nuts, seeds, or other ingredients.
It is your responsibility to check ingredient information before purchase.
2OT Chillies will not be liable for any allergic reactions or sensitivities caused by our products.
7. Gift Cards and Promotions
Gift cards, coupons, and discount codes are subject to their own terms and cannot be exchanged for cash.
We reserve the right to cancel or amend promotions at any time without notice.
8. Intellectual Property
All website content, including text, images, graphics, and logos, are the property of 2OT Chillies or its content suppliers.
You may not reproduce, copy, or use any content without prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any indirect, incidental, or consequential loss arising from the use or misuse of our products or website.
- Our total liability is limited to the purchase price of the products you have bought from us.
Nothing in these terms limits your rights under the Australian Consumer Law (ACL).
10. Privacy
Your privacy is important to us. Please refer to our [Privacy Policy] for details on how we collect and protect your personal information.
11. Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact:
2OT Chillies
Email: sales@2otchillies.com.au
Website: https://2otchillies.com.au
Address: 271 El Arish Mission Beach Road, Maria Creeks 4855